WARRANTY www.ottiaustralia.com.au 02 9772 1306 services@inspirebathware.com.au NOTE: Unless otherwise stated warranties for Otti Australia products are as follows:- PRODUCTS DOMESTIC COMMERCIAL WARRANTY WARRANTY Product Product Replacement Replacement Kitchen Sink 10years 12 Months All products Parts and labour - 12 Months This warranty only applies to defects which have arisen solely from faulty materials or workmanship in the Products. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. A replacement or refund will be offered for any major failure, upon inspection by an authorised representative where a product is found to be defective in construction, material or assembly. Goods maybe repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The warranty does not apply to other defects which may have arisen as a result of, without limitation, the following: accidental damage, abnormal stress or strain, harsh or adverse weather conditions, abuse, misuse, mistreatment including excessive water pressure, temperature, or neglect of any kind of the products. Alterations and repairs of the Products other than by an accredited and licensed service agent or technician are not covered. CONDITIONS 1. Items must be installed by a licensed tradesperson. 2. Failure is due to a fault in the manufacture of the product. 3. Proof of purchase is provided. 4. The installation of the product is in accordance with the instructions provided. EXCLUSIONS To the fullest extent permitted by law, the manufacturer excludes all liability for damage or injury to any person, damage to any property and any indirect consequential or other loss or damage. Manufacturer will not be liable for the cost of installation or removal of any unit and the warranty will be VOIDED if damage occurred during or after INSTALLATION or a damaged or incorrect unit has been installed. Door and drawer adjustment; Unsuitable or improper use; Incorrect installation or installation not in accordance with the instructions provided; Installation or part installation by the purchaser or any person other than a LICENSED tradesperson; Normal wear and tear; Inadequate or complete lack of maintenance; water damage; chemical, electrochemical or electrical influences; excessive heat damage or Harsh detergents or abrasive cleaners used on product finishes, are NOT considered a warranty issue. To Make a claim:- For all warranty queries customers are to contact the branch where the product was purchased. These details can be found on your purchase invoice. Please provide them with photos or/video or issue if applicable, to illustrate issue clearly. Login to our website portal and entry you details into the Customer Warranty Request Form. https://www.ottiaustralia.com.au/page/5/warranty SERVICE CALL OUT FEES & CHARGES In the event of a call out for issues covered under the OTTI manufacturer warranty, no call out fees apply. If Otti Australia is called out and the cause of the issue falls within the warranty exclusions or the installation instructions have not been adhered to, the following charges will apply: - Call out fee: $200.00 initial cost, first 15 minutes included. - Service time onsite: $30/ billed in 15 minute increments. - Call out times: Business hours 9am - 5pm. Note: Response time will depend on technician availability. PRODUCT CARE AND MAINTANCE Never use detergents, citrus based cleaners, or abrasive cleaners and do not use undue pressure. Normal wear and tear, lime scale, and chemicals used during cleaning can cause damage and deterioration and this is not covered by the warranty. To remove dirt and grime that may build up on the surface, can be removed with a simple wipe using a damp soapy sponge or cloth Joinery Everydaycare cleaning of Otti Australia cabinets products, to remove dust or dirt that may build up on the surface, can be removed with a simple wipe using a damp soapy sponge or cloth.